Hold our staff accountable.

Before you submit

A staff complaint is a formal report about the conduct of a Vudira staff member. If you think one abused their position, behaved inappropriately or handled a situation incorrectly, you may submit it for management review in good faith. Disagreeing with a decision does not mean the decision was improper; management reviews the circumstances, the rules, the evidence and internal information before concluding. Do not use this form to report ordinary players: player reports, ban appeals and technical issues have their own pages.

Appropriate complaints

Abuse or misuse of staff permissions; inappropriate or unprofessional conduct; unfair or potentially abusive moderation decisions; harassment, discrimination or disrespect from a staff member; conflicts of interest or misuse of authority; serious violations of staff rules or procedures.

Confidential handling

Complaints are reviewed privately by authorized members of management. Relevant details may be shared internally with people who need them to investigate, including the staff member concerned where it is necessary to hear their account. Complaints made in good faith must not lead to retaliation: no staff member may punish, threaten, harass or disadvantage a user for submitting a legitimate complaint.

Be factual and specific

Explain what happened as accurately as you can: dates, approximate times, servers, usernames and anything else that helps us investigate.

Provide evidence

Screenshots, recordings, logs and other material are strongly recommended. A lack of evidence does not automatically invalidate a complaint, but unsupported allegations may be impossible to verify.

Impartial review

Submitting a complaint does not mean the staff member acted incorrectly. We review the available information and decide on the circumstances and evidence of the case.

False or abusive complaints

Deliberately false accusations, fabricated evidence, harassment through the complaint system or repeated abusive submissions may lead to rejection and appropriate action.

Management decides

After reviewing the complaint and the evidence, management decides whether the staff member acted appropriately and whether corrective or disciplinary action is needed.

What can happen after a complaint

The outcome depends on the seriousness of the incident, the evidence, previous conduct and the circumstances. Possible outcomes: no action required, when the information shows the staff member acted appropriately or the evidence is insufficient; internal guidance, when no formal action is needed but the staff member receives clarification or instructions; a formal warning, when staff procedures were breached; disciplinary action, such as suspension, demotion or removal from the team, for serious or repeated misconduct. For privacy and staff-management reasons the exact measure may not be disclosed to you; you may simply be told the case has been reviewed and addressed.

Privacy notice

By submitting a complaint you acknowledge the Privacy Policy and agree to the processing of what you send in order to review, investigate and resolve it. Controller: Vudira. Purpose: investigation and management of staff complaints. Legal basis: your consent and legitimate community-management interests. Recipients: authorized Vudira staff. Your rights: access, rectification, erasure, restriction and other rights under data protection law.