Reports and appeals
Open a ticket and use the template from the report or appeal page.
Contact
Contact
Pick the channel that matches your topic and the answer comes faster. Discord is quickest whenever we need to ask you something back.
Discord tickets
The main channel for reports, appeals, team applications, technical problems and everyday help. A ticket is private and only the team can see it.
Better for longer explanations, formal matters, questions from parents, partnership proposals and anything with attachments. Slower to answer, but written down.
Parents and guardians
Write by email with your concern and any context you can share.
Partnerships
Send the proposal template from the partnership page.
Press and collaborations
Email us with what you need and a deadline.
Send it to us directly
Fill in the template below and send it straight from this page. You will get an answer on the contact you leave here.
FAQ
Frequently asked questions
How fast do you answer?
Discord tickets are usually answered within a day or two. Email is slower, especially for cases that need a log check or senior review.
Can I get support in my language?
The site is available in nine languages, and staff cover several of them. English is the safest choice when your case is urgent or complex.
Pick a server and play tonight
Low ping in the EU, moderation that answers, and progression you earn instead of buy.